Return and refund policy

Returns

We have a 30-day return policy for eligible items, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To start a return, please contact us at info@hashtagwarehouse.co.uk.
Returns must be approved before being sent back. Items returned without prior authorisation will not be accepted.

Approved returns should be sent to:

HASHTAG WAREHOUSE LTD
UNIT 5 AXUS CLOSE
GREAT NORTH BUSINESS PARK
UPPER CALDECOTE
BEDFORDSHIRE
SG18 9GH
UNITED KINGDOM

If your return is accepted, we will provide instructions on how and where to send your package.

You can always contact us at info@hashtagwarehouse.co.uk with any return-related questions.

Print-on-Demand / Made-to-Order Items

Some items sold on our store are print-on-demand, meaning they are produced specifically for you after an order is placed.

Because of this production method, print-on-demand items are non-returnable and non-refundable, except where the item is:

  • Faulty

  • Damaged on arrival

  • Incorrect (wrong item, size, or design supplied)

This applies even if the item was ordered in error or is no longer wanted.

If you believe your print-on-demand item is faulty, damaged, or incorrect, please contact us within 48 hours of delivery with photos of the issue so we can resolve it.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us immediately at info@hashtagwarehouse.co.uk so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We do not accept returns on:

  • Print-on-demand or made-to-order items (unless faulty or incorrect)

  • Sale items

  • Gift cards

  • Perishable goods (such as food, flowers, or plants)

  • Personal care goods

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible for return, please contact us before placing your order.

Exchanges

We do not offer direct exchanges.
The fastest way to receive a new item is to return an eligible product (if applicable) and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return eligible items within 14 days of delivery, without providing a reason.

This right does not apply to print-on-demand or made-to-order items, as these are produced specifically for you, unless the item is faulty or incorrect.

Eligible returned items must be unused, unworn, with tags attached, and in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@hashtagwarehouse.co.uk.